Legal
Privacy Policy
This policy explains what information we collect, how we use and protect it, and the choices you have — including data handled through the WhatsApp Business Platform and Meta services.
01 Who we are
ABDULAZIZ BIN JASSIM REAL ESTATE GROUP (“we,” “us,” or “our”) operates a customer relationship management (CRM) service that connects to the WhatsApp Business Platform to help us manage conversations with our customers. This service is accessible at https://dimgrey-badger-313406.hostingersite.com (the “Service”).
The data controller responsible for your information is ABDULAZIZ BIN JASSIM REAL ESTATE GROUP, registered at 1st Floor, Block 4, Arkan, Barwa Commercial Avenue, Doha, State of Qatar, P.O. Box 96345. If you have any questions about this policy, contact us at info@abjgroup.qa.
02 Scope of this policy
This policy applies to information we process when you:
- use our Service as a registered user or team member;
- message us through WhatsApp;
- visit our website or contact us directly.
It does not cover the independent privacy practices of Meta Platforms, Inc. (which operates WhatsApp). Meta maintains its own privacy policy.
03 Information we collect
We collect the following categories of information:
| Category | Examples |
|---|---|
| Account & business data | Name, business name, email address, phone number, login credentials, role, and billing details. |
| WhatsApp message content | Messages, media, and metadata (sender/recipient numbers, timestamps, delivery status) exchanged with our customers via the WhatsApp Business Platform. |
| Contact records | Customer names, phone numbers, tags, notes, and conversation history stored in the CRM. |
| Technical data | IP address, device and browser type, log data, and usage analytics. |
| Support data | Information you provide when you contact us for help. |
04 WhatsApp & Meta platform data
Our Service integrates with the WhatsApp Business Platform provided by Meta. When our WhatsApp Business account is connected to the Service, we access and process message content and related metadata through Meta’s official APIs solely to deliver messaging, CRM, and analytics features.
- We use WhatsApp and Meta data only to provide and improve the Service’s functionality, consistent with the WhatsApp Business Terms and Meta’s platform policies.
- We do not sell WhatsApp message content, and we do not use it for advertising.
- Your use of WhatsApp itself is also governed by WhatsApp’s Privacy Policy and Meta’s terms.
05 How we use your information
We use the information we collect to:
- provide, operate, and maintain the Service, including sending and receiving WhatsApp messages;
- authenticate users and secure accounts;
- organize contacts, conversations, and CRM records;
- generate analytics and reporting;
- provide customer support and respond to enquiries;
- detect, prevent, and address fraud, abuse, or technical issues;
- comply with legal obligations.
06 Legal basis for processing
Where the EU/UK General Data Protection Regulation applies, we process personal data on the following bases: performance of a contract (to deliver the Service you signed up for), legitimate interests (to secure, maintain, and improve the Service), consent (where required, such as for certain marketing), and legal obligation (to comply with applicable law). You may withdraw consent at any time where processing is based on consent.
08 Data retention
We retain personal data for as long as your account is active or as needed to provide the Service, and thereafter only as required to comply with legal obligations, resolve disputes, and enforce our agreements. Contacts and conversations can be deleted from the account at any time. When data is no longer needed, we delete or anonymize it. As a general rule, account data is kept for the life of the account plus 90 days.
09 How we protect your data
We use technical and organizational measures appropriate to the risk, including encryption of sensitive credentials at rest, encrypted connections (HTTPS/TLS) in transit, access controls, and regular monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to address vulnerabilities promptly.
10 International data transfers
Your information may be processed in countries other than the one in which you live, including where our service providers operate. Where personal data is transferred across borders, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision, as applicable.
11 Your rights & choices
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request deletion of your data (see section 12);
- object to or restrict certain processing;
- request a copy of your data in a portable format;
- withdraw consent where processing relies on it;
- lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at info@abjgroup.qa. We will respond within the timeframe required by applicable law.
12 Data deletion requests
You can request deletion of your personal data at any time:
- Account holders: delete records directly in the app, or email info@abjgroup.qa with the subject “Data Deletion Request.”
- WhatsApp customers: if you have messaged us through the Service and want your data removed, email info@abjgroup.qa with the phone number used, and we will delete the associated records.
13 Children’s privacy
The Service is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, contact us and we will delete it.
15 Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
16 Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:
- Company: ABDULAZIZ BIN JASSIM REAL ESTATE GROUP
- Email: info@abjgroup.qa
- Address: 1st Floor, Block 4, Arkan, Barwa Commercial Avenue, Doha, State of Qatar, P.O. Box 96345